Suiball to Shut Down and Refund Hardware Wallet Pre-Orders

Suiball, the Sui-native hardware wallet developed by Citadel Wallet, said it is shutting down and will refund pre-orders in USDC. The company posted the announcement from its official account @suiballO at 5:00 p.m. PT on November 10 (01:00 UTC on November 11).

Suiball's announcement

Why Suiball says it is closing

Suiball said that after a wave of recent hardware wallet attacks across the industry, "the Sui Foundation decided the risk of backing a hardware wallet project was too high right now." The company said it understands that decision, and that "Sui puts the security of its users and ecosystem first."

Suiball said the device had gone into manufacturing and that the team was ready to ship the first batch to supporters. The company said that, "after years of intense development and a finished, working product," it was hard to close Suiball down. Suiball was unveiled at SuiFest in Singapore in October 2025, about 13 months before this announcement.

The Sui Foundation and Mysten Labs had not commented publicly as of publication. Adeniyi Abiodun, a Mysten Labs co-founder, had not commented either.

How refunds work

Suiball said on-chain pre-orders, about 80% of orders, will be refunded in USDC. The USDC will be airdropped to the wallet that holds the soulbound pre-order NFT. Those customers do not need to do anything, the company said, and the airdrop will happen within the next week.

Credit-card pre-orders are handled separately. Suiball said those customers will receive an email asking for a Sui wallet address, and that the refund will be airdropped to that address in USDC. The company said it will run a second airdrop once the addresses come in.

Suiball said that once refunds are complete it will permanently delete the personal information customers provided for device delivery, including name, email, shipping address and phone number, and that it will not keep any records. Suiball said it will officially close once all refunds are complete.

Suiball said it will never ask for a seed phrase, private key or any payment, and that customers should reply only to emails from info@citadelwallet.io. Suiball described the refunds as airdrops to a wallet address. The announcement does not ask customers to connect a wallet or sign a transaction.

What came before

On October 21, Suiball founder @moonrunner2088 said shipments were paused for new independent security audits expected to take a few months, after discussions with the Mysten Labs and Sui Network teams. The founder said the team was following their recommendation to run the audits before any device shipped, and that claimed pre-orders would still ship after the audits. That update did not mention a refund. SuiWire's October 21 story, Suiball Delays Hardware Wallet Shipments for New Security Audits, covered that update. The official @suiballO account was suspended then. It is posting again. The November 10 announcement says Suiball is closing and that pre-orders will be refunded.

The Sui Foundation announced Suiball on October 1, 2025, in a post on the Sui blog, as the first Sui-native hardware wallet, during a live reveal at SuiFest. That post is still live. It highlighted clear signing, Slush integration and native Bitcoin support, and a 35% pre-order discount. The official Sui account also promoted the pre-orders. At launch, pre-orders were reported at $149 against a $229 list price. As of October 21, suiball.com listed $179 alongside $229. On the afternoon of November 10, the site still marketed the product at those prices, beside a pre-order button, and did not carry the shutdown announcement.

What is unconfirmed

The statement that the Sui Foundation decided the risk of backing a hardware wallet project was too high comes from Suiball. The Foundation, Mysten Labs and Adeniyi Abiodun had not commented publicly as of publication. The number of pre-orders has not been disclosed. Suiball's figure of about 80% is its description of the share of orders placed on-chain, not a published count. On the afternoon of November 10, suiball.com still listed the device for pre-order at $179 and $229 and did not mention refunds or a shutdown. Suiball's phrase "years of intense development" is the company's own description of the timeline.